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Privacy Statement 

Privacy Policy

What is the General Data Protection Regulations 2018 (GDPR) and how does it affect me?


The GDPR replaces the 1998 Data Protection Act to ensure your personal and sensitive, confidential data is kept private and held securely and that it is processed in the way that you have agreed to. It protects your rights as a consumer of a service or product that might involve your identifiable data, e.g. your name and address or whether you have a specific condition. It also covers any session records, text messages or emails we exchange.

Laura Smith, owner of justbeeing counselling, is committed to protecting and respecting your privacy.  This privacy statement outlines my obligations as a counsellor under the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) which came into effect on 25th May 2018.  It outlines your rights as a client. This policy states what happens when you contact me via my website, by email or by phone, and when you decide to enter into a therapeutic contract with me.  Please take time to read through the whole of this privacy statement and ask any questions at your first session or via email.

My website is pretty straightforward and the only place data will be collected from you is through the contact form - which is SSL protected so fully encryted as is the rest of my website.

If you do decide to come for counselling, then I will also hold your personal data in the form of a First Contact Assessment form attached to my contract, as an agreement of the terms and conditions of the counselling relationship.

This policy, therefore, sets out the basis on which any personal data collected from you, or that you provide will be processed by me.

Please read the following carefully to understand my views and practices regarding your personal data and how I will treat it. By visiting www.justbeeing.co.uk, you are accepting and consenting to the practices described in this policy.

For the purpose of the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), the data controller is Laura Smith (address available on request). 

Data storage and Disposal

All data collected by Laura Smith will be stored and kept securely and confidentially in a locked filing cabinet and your contact assessment form will be deleted once our counselling relationship has ended.  Printed off forms will be shredded and discarded.

What is collected and why?

I  may collect and process the following data about you from this website:

  • Information provided by you.

    • You may provide information about yourself by filling in forms on this website or by corresponding with me by phone or email, 

    • This includes information you provide when you send a message through my contact form, and when you report a problem with my site.

    • The information you provide may include but not be limited to, your name, address, e-mail address and phone number.

    • NOTE:  My website is hosted by wix.com, and they have informed me that my website won’t collect any other data from you but the data found on the contact form. Nevertheless, in their privacy policy, they state that this is the type of information they might collect. 

      • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

      • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from my site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.​  You can view Wix Privacy Policy here

      • **If you follow a link from my website to any other websites, do have a look at their own privacy policies, for your information and security.**

 

At our first session, I will collect and store your name, date of birth and age.  This is basic information that helps me (Laura Smith) to get to know you better but is also stored for lawful and safeguarding purposes.  Your address, email address and phone number is recorded and stored as a means of contacting you regarding your sessions. I will usually contact you using the method you first contacted me on, but if I can’t reach you I will try a different method.  These details may also be used for emergency purposes where there is an evident risk of harm to yourself.  GP details are recorded for safeguarding purposes whereby I have cause for concern for your well-being and safety,  I may have to contact your GP.  Where possible I will seek to get your consent and inform you before doing so.  Session notes: I keep very brief anonymous notes of key themes discussed in our sessions. The purpose of recording this is for my own recollection and to monitor the work we are doing, but also need to be retained for lawful purposes.

Confidentiality/sharing of information

All information collected and shared will not be shared with anyone else.  Laura Smith will not sell your information and will not use it for any purposes other than those related to counselling.

There are however exceptions that may require me to share your information with a third party, details of which are outlined below. Please note that a decision to breach confidentiality is not taken lightly and all due consideration to your privacy is accounted for.

 

Confidentiality may need to be breached in the following circumstances:

 

  • There is significant risk of harm to yourself, in this instance information may need to be shared with a GP or other professional.

  • There is information shared that suggests a child/vulnerable adult is being harmed or is at risk of harm.  In this instance information may need to be shared with relevant services.

  • If there is disclosure of terrorism or money laundering I am legally obliged under the terrorism and money laundering act to disclose this information to the police.

  • Finally if I am subpoenaed by court to share any information then I must do so upon request.

 

I may at times share my case work with a supervisor who is a qualified counsellor and adheres to the same confidentiality and privacy requirements.  All information shared is anonymous to avoid identification.

 

In the event of my death or terminal injury, resulting in me being unable to carry out my work, my colleague (who is a qualified counsellor and adheres to the same confidentiality requirements as myself and my supervisor) will have access to all my clinical records to inform clients and end therapy and destroy data as required.

 

Data storage and Disposal

All data collected by Laura Smith is recorded on paper format and is stored in a locked filing cabinet. Once our contract has terminated, I will keep your address and contact details for a maximum of 30 days, after which point they will be shredded. Your session notes will be kept for a further 7 years in line with my insurance policy and legal obligations.

 

Your Rights

Under General Data Protection Regulations, you have the following rights:

  • The right to be informed about the collection and use of your personal information as described herein.

  • The right to access copies of any information held about you, This can be accessed through a data subject access request, and the right to receive a response to this request within a period of no more than 30 days.

  • The right to rectification; to have inaccurate personal data rectified or completed if incomplete.

  • The right to erasure; you have the right to opt out of data collection. If you wish to do so please make this request in writing, however some data cannot be erased and will need to be retained for lawful purposes and in line with my insurance policy.

  • The right to Data portability. You have the right to obtain and reuse your personal data for your own purposes across different services.

  • Finally, you have the right to object to any personal data being collected. This will need to be made known in advance or at the start of our counselling sessions. Please note: if this is the case all therapeutic work will be terminated, as I am required to keep appropriate records in line with my insurance company and counselling body, as well as for legal and safeguarding matters.

 

Accessing your data

If you wish to make a request for your data under a data subject access request, please do so in writing to laurasmithcounselling@outlook.com. I will them request you to sign a disclosure consent form. You will then expect to receive the information within 30 days of receipt of the request.